PASSENGER SATISFACTION WITH MOBILE APP-BASED TAXI SERVICES: EVIDENCE FROM COLOMBO METROPOLITAN AREA, SRI LANKA

Authors

  • Sanath Rangana Department Of Logistics And Transportation, Faculty Of Management, Humanities And Social Sciences, Colombo International Nautical And Engineering College (Cinec Campus), Malabe, Sri Lanka

Keywords:

Passenger satisfaction, mobile app-based taxi services, Colombo Metropolitan Area

Abstract

Mobile app-based taxi services have revolutionized the transportation industry, offering passengers a convenient and efficient means of travel. This study examines passenger satisfaction with mobile app-based taxi services in the Colombo Metropolitan Area, Sri Lanka. A survey was conducted among a representative sample of taxi service users to assess their level of satisfaction with various aspects of the service, including booking process, driver behavior, vehicle cleanliness, and overall experience. The study also explores factors influencing passenger satisfaction, such as wait times, pricing, and customer service. The findings provide valuable insights into the strengths and weaknesses of mobile app-based taxi services in the Colombo Metropolitan Area and offer recommendations to enhance passenger satisfaction and improve the overall quality of service delivery.

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Published

2023-08-02

How to Cite

Sanath Rangana. (2023). PASSENGER SATISFACTION WITH MOBILE APP-BASED TAXI SERVICES: EVIDENCE FROM COLOMBO METROPOLITAN AREA, SRI LANKA. International Scientific and Current Research Conferences, 1(01), 65–68. Retrieved from https://www.orientalpublication.com/index.php/iscrc/article/view/1030

Issue

SCIENTIFIC REVIEW CURRENT ISSUES OF THEORY AND PRACTICE

Section

Articles

License

Copyright (c) 2023 Sanath Rangana

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